Terms of Service

1. Who we are

Pactgrove is software for booster clubs and similar fundraising organizations. It helps you track sponsors and sponsorship commitments, send invoices, run a public sponsor page, sell things through an online storefront, and organize volunteers.

Pactgrove is a product of Lalo LLC (lalohq.com). Lalo LLC is the party you are contracting with. Where these terms refer to a Lalo LLC affiliate or sister product — most relevantly Lalo Docs, which provides invoicing — that product is operated by the same company.

By creating an account, signing in, or using Pactgrove, you agree to these terms. If you are agreeing on behalf of an organization, you confirm you are authorized to bind it.

2. Accounts and access

Accounts are created by us, not by self sign-up. Organizations are set up by hand after a request through our site. Once your organization exists, an administrator in your organization invites the rest of your staff and volunteers and chooses what each of them can see and do.

You are responsible for:

• keeping sign-in credentials confidential, and telling us promptly if you believe an account has been compromised;
• the actions taken by anyone you invite, including volunteers;
• removing access for people who leave your organization.

We may suspend an account that is being used in breach of these terms, or where we reasonably believe continued access presents a security or legal risk. Where it is practical and lawful to do so, we will tell you first.

3. How you may use Pactgrove

You may use Pactgrove for your organization’s own fundraising and operations. You may not:

• use it to sell anything unlawful, or anything you are not permitted to sell;
• use it to send unsolicited bulk email, or to contact people who have asked you to stop;
• upload content you do not have the right to use, including images and logos belonging to someone else;
• attempt to access another organization’s data, probe or interfere with the service’s security, or use automated means to scrape it;
• resell, sublicense, or provide Pactgrove as a service to organizations other than your own.

Contacting people is your responsibility. Pactgrove sends email on your behalf — invoices, receipts, order confirmations, volunteer reminders, sponsor outreach you compose. You are responsible for having a lawful basis to contact each recipient and for complying with anti-spam law in your jurisdiction. We may impose sending limits, and may stop sending on your behalf if delivery problems put our sending domain at risk.

4. Your data and content

Your data stays yours. You own the information you and your supporters put into Pactgrove: your sponsors, contacts, catalog, orders, and files. We do not sell it, and we do not use one organization’s data to benefit another.

You grant us the limited right to store, process, transmit and display that data for the purpose of operating the service for you — including sending the emails you ask us to send and generating the exports you request. That right ends when the data is deleted.

You can export your core records as CSV from within the application at any time. If your organization leaves, ask us before you go: see Ending the agreement.

How we handle personal information is described in the Privacy Policy, which forms part of these terms.

5. Payments and the money

This is the section worth reading carefully, because it decides whose money it is.

Your organization is the merchant of record

When a sponsor pays an invoice, or a supporter buys something from your storefront, they are paying your organization, not Pactgrove. The funds go to a payment account in your organization’s own name, held with our payment processor, and are paid out to your organization’s bank account. Pactgrove never holds your funds.

Because you are the merchant of record, your organization is responsible for:

• what you sell and whether you deliver it;
• refunds, cancellations, and your own refund policy;
• responding to chargebacks and disputes, which are raised against your payment account;
• any sales tax or other tax that applies to what you sell;
• the payment processor’s own terms, which you accept directly with them when you connect your account.

Processors

Card and bank payments are processed by Stripe and, for sponsor invoicing, by Lalo Docs. Their processing fees are charged to your organization at their published rates. Pactgrove does not see or store a payer’s card or bank details at any point; those are entered on the processor’s own pages. The exception is your own: if you write your organization’s account details into the cheque and transfer instructions on your invoices, we store and print what you typed, because that is what the field is for.

Refunds

Refunds are issued by your organization from your own payment account. We do not issue refunds on your behalf and cannot reverse a payment for you. If you refund an order that carried a Pactgrove service fee, we return that fee too — see below.

6. What Pactgrove costs

Sponsorships and invoicing: no fee from us. We take no percentage of a sponsorship and add no platform fee to an invoice. The only cost of taking a sponsor payment online is the processor’s standard rate, charged to your organization directly.

Storefront card orders: a flat $1 service fee, paid by the buyer. Where your storefront takes card payments, we add a flat service fee of US$1.00 per order — not per item — to orders with a subtotal of $15.00 or more. Orders below $15.00 carry no fee at all.

• The fee is added on top of your prices and paid by the buyer. It does not come out of what your organization receives.
• It is disclosed to the buyer before they order: stated on the shop, itemized in the cart and at checkout, shown as its own line on the payment page, and itemized on the receipt and confirmation emails.
• If the order is refunded, the fee is refunded with it, in proportion to the amount refunded. If a chargeback is decided against your organization, we return the fee as well.
• No fee applies where your storefront is not taking card payments — for example where you collect cash or cheques at an event.

We will give you reasonable notice before introducing a new fee or increasing this one. If you do not accept a change, you may stop using the affected feature or end the agreement.

7. If you are a buyer or supporter

If you have reached these terms after buying something from an organization’s Pactgrove storefront, or after being asked to pay an invoice, the short version is:

• Your purchase is with that organization, not with Pactgrove. They set the prices, hold the goods, and decide their own refund policy. We provide the software they used.
• Questions about your order, a refund, or when you will receive something go to the organization. Their contact address is on your receipt and in your confirmation email.
• What you paid. Your card statement will show the organization’s name. If your order was $15.00 or more it included a $1.00 service fee, which was itemized before you paid.
• If you cannot reach the organization, you can contact us and we will do what we reasonably can to put you in touch. We cannot refund you ourselves.

8. AI features

Pactgrove includes features that use automated systems and third-party AI models to suggest local businesses that might sponsor your organization, to score and rank prospects, and to draft outreach messages.

These outputs are suggestions, not advice, and they can be wrong. A suggested business may be closed, mis-categorized, or a poor fit; a drafted message may contain errors. Read anything before you send it. You remain responsible for every message that goes out under your organization’s name and for deciding who to approach.

We do not use your organization’s data to train third-party AI models.

9. Availability and changes

We aim to keep Pactgrove available and working, but we do not promise uninterrupted service. We may need to take it down for maintenance, and parts of it depend on third parties — payment processors, email delivery, cloud infrastructure — whose availability we do not control.

We add, change and occasionally remove features. Where a change would materially reduce a feature your organization relies on, we will give reasonable notice.

Some features are described as new, beta, or coming soon. Those may change or be withdrawn.

10. Ending the agreement

You may stop using Pactgrove at any time and ask us to close your organization’s account. We may end the agreement on reasonable notice, or immediately where you are in serious breach of these terms or where we are required to by law.

Before you go, export what you need. On closure we delete your organization’s data within a reasonable period, subject to anything we are required to keep. Once it is gone we cannot recover it. Payment records held by the payment processor are governed by their terms, not ours, and closing a Pactgrove account does not close a Stripe account.

Ending the agreement does not affect obligations that by their nature survive it, including sections 4, 11, 12, 13 and 14.

11. Disclaimers

Pactgrove is provided “as is”. To the fullest extent permitted by law, we disclaim all warranties, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the service will be error-free or uninterrupted, that defects will be corrected, or that any figure, total, report or AI suggestion it produces is accurate or complete. Pactgrove is not an accounting system and is not a substitute for your own records, your treasurer’s judgement, or professional tax, legal or financial advice.

Some jurisdictions do not allow the exclusion of certain warranties, so parts of this section may not apply to you.

12. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost fundraising, or lost or corrupted data, however caused.

Our total aggregate liability arising out of or relating to these terms or the service is limited to the greater of (a) the total amount you paid us in the twelve months before the event giving rise to the claim, and (b) US$100.

Nothing in these terms limits liability that cannot lawfully be limited, including for fraud or for death or personal injury caused by negligence.

13. Indemnity

You will indemnify and hold harmless Lalo LLC against claims, damages and reasonable costs arising from what your organization sells or fails to deliver, content you upload, messages you send, your breach of these terms, or your breach of applicable law.

14. Governing law

These terms are governed by the laws of the State of Illinois, United States, without regard to its conflict of laws rules. The state and federal courts located in Illinois have exclusive jurisdiction, and both parties consent to that jurisdiction and venue.

15. Changes to these terms

We may update these terms. When we do, we will change the “last updated” date at the top of this page, and for material changes we will give notice through the application or by email to your administrators before the change takes effect. Continuing to use Pactgrove after that date means you accept the updated terms.

16. Contact

Questions about these terms, or anything else about Pactgrove, go through the contact form at lalohq.com/contact.html.

Pactgrove is operated by Lalo LLC, Illinois, United States.